Delivery and payment

Nothing is charged online

The website takes no online payment and never asks for card or bank details. Sending a request is free and does not commit you to anything.

How delivery and payment are agreed

After you send a request, we contact you by phone or email and agree with you:

• the delivery method, and whether we can deliver to your address;
• the price of delivery;
• the delivery time;
• the way to pay.

All of this goes into the written offer we send you by email. The order binds you only once you have accepted that offer in writing: see when a contract arises.

The prices in the catalogue do not include delivery. If we cannot deliver to your address, or we do not agree on delivery or payment, no contract arises and you owe nothing.

Delivery time

The delivery time is stated in the offer. If no time has been agreed, we must deliver the goods without undue delay and no later than 30 days after the contract was concluded (Art. 103b(1) of the Consumer Protection Act).

If delivery is late

If we do not deliver within the agreed time or within those 30 days, you can ask us to deliver within an additional period appropriate to the circumstances. If we do not deliver within that period either, you have the right to end the contract.

You can end the contract at once, with no additional period, if we have refused to deliver, if delivery on time is essential given all the circumstances when the contract was concluded, or if you told us before the contract was concluded that delivery on or by a specific date is essential.

If the contract is ended, we refund everything you paid under it without undue delay. You can also claim compensation or a penalty under the general rules.

When the risk passes to you

When we send the goods to you, the risk of loss or damage passes to you when you, or a third party other than the carrier whom you have named, receive them. If you choose and instruct a carrier who is not among those we offer, the risk passes when the goods are handed to that carrier, and in case of loss or damage you can claim against the carrier (Art. 103c of the same Act).

Returns

How to withdraw from a contract, and what happens with the cost of delivery, is in the Terms.